Terms and conditions

It should be easy and completely safe to shop in our store. That's why we follow the Data Protection Regulation, guidelines by the Consumer Agency and common sense. We'll do our best to treat you as we ourselves and our friends want to be treated.

Personal Data Act
We collect your personal data in agreement with the General Data Protection Regulation (GDPR) - guidelines by the European Union. This means that we collect the necessary information to complete your order. We will only use your information to deliver goods, manage payments and send newsletters.

Pricing & Order
All our prices are displayed in SEK, including Swedish VAT. Payments are made by credit/debit card or via your Paypal account. You may also choose to pay later by Klarna invoice. An invoice fee of SEK 29 will be added to your order. Klarna invoice is only available to customers living in Sweden.

Delivery
We pack and ship your order immediately. This means that you will receive your order within 2-5 business days (Sweden) or 3-8 business days (Rest of the world). We will notify you via e-mail if a product is out of stock. Your order will be shipped with Postnord or DHL as carriers. Small shipment are usually delivered directly to your mailbox, larger shipment is collected after notification by your nearest DHL representative. Shipping cost follows accordingly:
• Sweden FREE SHIPPING!
• Rest of the world 99 kr. Free shipping when purchase reaches SEK 2500 or more!
Are you located outside the European Union? We recommend that you check your country's customs rules and any additional charges before placing your order. Local fees from your country's customs office may be added at customers own expense.

Change, open purchase & free return
We give you 30 days of open purchase and right of withdrawal on tried on, but unused, items. Return shipping is always free of charge! Simply fill in the attached return slip, pack well, put on the attached address sheet and send the item with original labels and packaging to us. Remember to get a receipt from PostNord or DHL of your return. We deposit the money on your card, your PayPal account or credit your Klarna invoice as soon as we receive your item. You only pay for any shipping cost.

Do you need another size or color? Don't worry! It's easy to change your clothes. Simply follow these steps:
1) Order your new size or new item in our webshop - butik.alicedot.com You will receive your new garments within a few days!
2) Return the garment like a regular return. Your replacement is treated as a new order and your returned item as a regular return.
3) You will pay upfront with debit/credit card or receive a new invoice on your change. We will adjust your old invoice/payment once we receive your returned items. Easy, right?

NOTE! Open purchase/change on stockings/tights/underwear/bandelettes only applies to unbroken packaging.

When purchase is made by credit/debit card or via your Paypal account and you choose to return your entire order, we will refund the entire product value to your card or account. You only pay shipping fee. Keep in mind that your Klarna invoice expires 14 days after order date. Log in with your mobile bank ID at Klarna.se to manage your invoice or call Klarna directly at +46 (0) 8-120 120 10. Always contact Klarna with your questions regarding your invoice. Refunds and/or adjustments to your Klarna invoice will be made when your return has been received at our warehouse.

Defected goods
We guarantee that the goods you order are not defective at delivery. Should there be something wrong with the received product, please contact us by email or by telephone, and we will help you to solve the problem.

Non-collected parcel
If you do not collect your package within 14 days, PostNord or DHL will return the package to us. In case this happens we will charge you SEK 250 for covering extra cost like shipping and administration.

Delayed return
You always have 30 days of withdrawal. This means that the goods/goods has to get back to us within 30 days from order date. We reserve the right not to refund the amount upon late return.

Contact Us
We usually respond to your email within a couple if hours, but no later than 2 business days. You may call us at during business days between 10am to 5pm. (GMT +1) Email: hello@alicedot.com Phone: +46 (0) 760 34 93 00

Payment by credit and debit card
Payments are made through established and secure payment solutions. When you pay your purchase, you will provide your credit card information on secure pages owned by Paypal or Stripe. Since we do not have access to their system, no credit card data is stored by us. Your credit card number is not printed on any invoice, list or other paper document, which means that none of our employees have access to it. With Paypal or Stripe getting all the necessary information from you, the transaction is handled with banks over secure lines.

Payment by Klarna invoice
(Only available to customers located in Sweden)
Payments via Klarna invoice are easy and completely safe. You do not need to enter your card details and will pay after receiving your goods.
The credit period for this kind of purchase is 14 days from date of invoice.
Your will receive your invoice by email. The invoice will be sent to you im connection to shipping your order. You are always able to see and handle your invoice when logging in at klarna.se using mobile bank id.
In agreement with the webshop, an invoice fee of SEK 29 is charged.
When not paying your order on time an extra fee will be charged. If your purchase does not reach SEK 60 a fee of SEK 29 will be added. If your purchase reaches SEK 60 or more a fee of SEK 60 will be added.
A interest rate of 24.00% plus the applicable reference rate will also be added. If no payment is made then the claim can then be handed over for debt collection where additional collection costs may be incurred.
At the time of purchase, a credit check is made, which in some cases means that credit information is taken. You will then receive a copy of the credit report by mail or e-mail.
Personal data is handled in accordance with applicable legislation. Klarna will collect personal information primarily with the purpose of performing identification, customer analysis, credit control, marketing and business development.
Personal identification number is used as customer number for customer management purposes. Please read Klarnas data protection policy for a more detailed description. By using Klarna Invoice, you agree to our use of your personal information in accordance with the Klarna data protection policy, including transfer to specially selected partners or to non-EU /EEA countries.

If you have any further questions concerning your invouce please contact Klarna.
+46 (0) 8- 120 120 10
Mon-Thurs 8am to 8pm
Friday 8am to 6pm
Sat-Sun 10am to 5pm

Always open • Shipping worldwide • Free returns

 
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